Terms of Service

Effective date: 14 July 2026 · Last updated: 14 July 2026

These Terms govern your use of the Lifeline POS cloud point-of-sale and inventory service provided by Lifeline Technology ("we", "us", "our"). By registering a shop, accessing, or using the Service, you ("you", "the Customer") agree to these Terms. If you do not agree, do not use the Service.

Contents: 1. The Service · 2. Accounts & registration · 3. Subscriptions, fees & suspension · 4. Your data & backups · 5. Tax & regulatory compliance · 6. Acceptable use · 7. Availability & support · 8. Intellectual property · 9. Warranties & disclaimers · 10. Limitation of liability · 11. Indemnity · 12. Term & termination · 13. Force majeure & general · 14. Changes to these Terms · 15. Governing law & disputes · 16. Contact

1.The Service

Lifeline POS is a multi-tenant, subscription-based software service for retail sales, billing, inventory, and related business management. Each shop is provisioned on its own subdomain with a separate database. We may add, modify, or remove features over time. Any free or trial offering may be changed or withdrawn at any time.

2.Accounts & registration

Shop registrations are reviewed and must be approved by us before a shop goes live. We may decline or revoke any registration at our discretion.
You must provide accurate, current, and complete information (including business name, contact details, and tax identifiers where applicable) and keep it up to date.
You are responsible for safeguarding your login credentials and those of your staff, and for all activity under your account, whether or not authorised by you. Notify us immediately of any unauthorised use.
You must be authorised to act for the business you register and be of legal age to enter a contract.

3.Subscriptions, fees & suspension

The Service is provided on a subscription basis under the plan assigned to your shop. Fees, currency, and billing period are shown on your invoices.
Invoices are payable by the due date. Each invoice allows a grace period after the start of the billing period; an invoice unpaid past that grace period is overdue.
We may suspend access to a shop with an overdue invoice or an expired licence, and may suspend immediately where we reasonably believe the shop poses a security risk or is being used in breach of these Terms. Access is restored once the cause is resolved. Suspension does not by itself delete your data, and fees may continue to accrue during suspension caused by non-payment.
Unless stated otherwise, fees are non-refundable, including for partly used billing periods. Taxes, duties, and bank or transfer charges, where applicable, are your responsibility.
Payments made by bank transfer are credited when received and identified; you are responsible for quoting the invoice or shop reference so we can match your payment.
We may change plans and pricing on reasonable notice; changes apply to subsequent billing periods.

4.Your data & backups

"Customer Data" means the data you and your staff enter into or generate through the Service — including items, sales, purchases, customers, suppliers, and business records. As between you and us, you own your Customer Data. You grant us the limited right to host, process, back up, and transmit it solely to provide, secure, and support the Service.

You are responsible for the lawfulness of the data you collect (including data about your own customers) and for obtaining any consents required under applicable law. Our handling of personal data is described in our Privacy Policy.

The Service is not your system of record. You must maintain your own copies or exports of records you are required by law to keep (such as tax invoices, accounts, and stock records) and of any data whose loss would harm your business.
We take periodic backups as an operational safeguard, but backups are made on a best-effort basis, are not individually guaranteed, and are not a substitute for your own copies.

5.Tax & regulatory compliance

The Service can calculate amounts and print documents (such as invoices and reports) that reflect taxes — for example GST or TDS — based on rates, identifiers, and settings that you configure. We are a software provider, not a tax, accounting, or legal adviser, and nothing in the Service constitutes tax, accounting, or legal advice.

You are solely responsible for the correctness of your tax settings and rates, for the accuracy and legal sufficiency of every invoice and document you issue, and for your tax registrations, filings, and payments.
You are solely responsible for verifying that your use of the Service complies with the requirements of the Department of Revenue and Customs and any other regulator that applies to your business, and for adjusting your configuration when laws or rates change.
We are not liable for penalties, interest, assessments, or other consequences arising from tax or regulatory non-compliance connected with your use of the Service.

6.Acceptable use

You agree not to:

use the Service for any unlawful, fraudulent, or infringing purpose;
attempt to access another tenant's data, or probe, scan, or breach security or authentication;
overload, disrupt, or reverse-engineer the Service, or circumvent usage or access limits;
upload malware, or content you have no right to upload;
resell or provide the Service to third parties except as expressly permitted.

7.Availability & support

We aim to keep the Service available and to take regular backups, but we do not guarantee uninterrupted or error-free operation, and no service level is promised unless expressly agreed in writing. The Service may be temporarily unavailable for maintenance, updates, or events beyond our control, including failures of hosting, network, telecommunications, or power infrastructure. Support is provided on a reasonable-efforts basis through the channels stated in section 16 or in your plan.

8.Intellectual property

The Service, including its software, design, and trademarks, is owned by Lifeline Technology and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

9.Warranties & disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy of calculations or reports, and non-infringement, to the maximum extent permitted by law. You are responsible for verifying that the Service meets your requirements, including the tax and regulatory requirements described in section 5, before relying on it.

10.Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data. Without limiting the foregoing, we are not liable for loss arising from:

loss of or damage to data, including where you have not kept your own copies or exports as required by section 4;
tax or regulatory penalties, or inaccurate invoices or filings, arising from your configuration or use of the Service (section 5);
business decisions made in reliance on reports or figures produced by the Service;
unavailability caused by hosting, network, telecommunications, or power failures, or other events beyond our reasonable control;
unauthorised access resulting from your failure to safeguard credentials.

Our total aggregate liability arising out of or relating to the Service is limited to the fees you actually paid for the Service in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11.Indemnity

You will indemnify and hold harmless Lifeline Technology and its personnel from and against any third-party claim, demand, loss, or expense (including reasonable legal costs) arising out of or relating to: (a) your Customer Data or your handling of your own customers' information; (b) your use of the Service in breach of these Terms or of applicable law; (c) disputes between you and your customers, staff, or suppliers; or (d) your tax or regulatory affairs.

12.Term & termination

These Terms apply for as long as you use the Service.
You may stop using the Service and request closure of your shop at any time. Closure does not entitle you to a refund of fees already paid or invoiced.
We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law, and may terminate for convenience on reasonable notice.
On termination or closure, your right to use the Service ends. We will normally retain the shop's database for a limited period (ordinarily at least thirty (30) days) as described in the Privacy Policy, after which it may be permanently deleted, with residual copies cycling out of backups thereafter. You are responsible for exporting any data you wish to keep before termination or closure.
Sections 4, 5, 8, 10, 11, 13, and 15 survive termination.

13.Force majeure & general

Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government action, and failures of power, telecommunications, or hosting infrastructure.
Entire agreement. These Terms, together with the Privacy Policy and your plan and invoices, are the entire agreement between us regarding the Service and supersede prior discussions.
Severability. If any provision is held unenforceable, the remainder stays in effect.
No waiver. Our not enforcing a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a reorganisation or transfer of the Service.
Notices. We may give you notices by email to the address registered on your account or through the Service; such notices are deemed received when sent.

14.Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15.Governing law & disputes

These Terms are governed by the laws of the Kingdom of Bhutan, without regard to conflict-of-laws rules. Before starting formal proceedings, the parties will first attempt in good faith to resolve any dispute by negotiation for at least thirty (30) days after written notice of the dispute. Failing resolution, the courts of Bhutan have exclusive jurisdiction.

16.Contact

Lifeline Technology, Bhutan
Email: support@lifelinepos.com